Refund & Cancellation Policy

You can cancel a paid subscription at any time from Settings → Billing in the app. Cancelling takes effect immediately for future billing - no further renewal payment will be requested.

Your workspace keeps its current plan's access, seats, and limits until the end of the billing period you have already paid for. We do not pro-rate or refund the remaining days of an active period when you cancel partway through it. Once that period ends, the workspace moves to the Free plan.

Upgrading to a higher plan takes effect immediately once payment completes through our secure checkout. You are charged the new plan's price at the time of the upgrade; the remainder of a previous period is not separately refunded, since the upgraded plan's access begins immediately.

Downgrading to a lower plan is scheduled rather than immediate: you keep your current plan until your next renewal date, at which point the lower plan and its price take effect. There is no immediate charge or refund for scheduling a downgrade.

We will provide a refund in the following cases:

• You were charged more than once for the same billing period (duplicate payment)
• A billing error on our part resulted in an incorrect charge
• A renewal payment was processed after you had already cancelled

Refunds are generally not provided for:

• Partial-month or partial-period usage after a voluntary cancellation
• Change of mind after a plan purchase or upgrade
• Failure to use the Service during a paid period

Email clefvault@gmail.com with your workspace name, the email on the account, and the payment reference from your receipt. Refund requests should be submitted within 14 days of the charge in question.

Approved refunds are issued to the original payment method through our payment partner, and typically settle within 5–7 business days, depending on your bank or card issuer.

If a renewal payment fails or is not completed, we retry contact and give you an opportunity to pay before any workspace suspension. A subscription that remains unpaid may be moved to a past-due state and, if it stays unresolved, the workspace may be suspended until payment is completed - your data is retained during a suspension, it is not deleted.

Billing questions can be sent to clefvault@gmail.com.